Office Specialist III

OPENING DATE: 06/09/22

CLOSING DATE: 06/23/22  11:59 PM Central Time

JOB TYPE: Full-time

LOCATION: Downtown Minneapolis, Minnesota

DEPARTMENT: Facility Services

THE POSITION

Hennepin County Facility Services is hiring an Office Specialist III within the Facilities Management division to provide critical assistance in the County’s Facilities Call Center. This position will interface with both the public and county employees by providing customer service and office assistance to support the operations and management of buildings and grounds across Hennepin County.

Location and hours:
This position is located at the Hennepin County Government Center building in downtown Minneapolis at 300 South 6th Street, Minneapolis, MN 55487. Work hours are designated during core business hours 8 a.m. to 4 p.m., Monday through Friday with occasional overtime. Public transportation is available into downtown Minneapolis. This position does not include parking at the Hennepin County Government Center.

About the position type:
This is a full-time, benefit-earning position.

This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.

Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office, or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.

In this position, you will: Process and integrate a variety of complex information from multiple sources.
Provide excellent customer service to the public and employees in a customer service setting.
Receive and manage a wide range of calls regarding facilities operations/maintenance requests appropriately.
Oversee the check-in/check-out processes of contractor/vendor visitors to the Government Center.
Assist with the management of Hennepin County pool cars and bike locker rentals.
Maintain and manage the Facilities Call Center email inbox.
Provide support for work order requests.
Maintain loading dock schedules to ensure policies and procedures are adhered to.
Maintain documentation of key assignments and key requests for the Government Center.
Support county parking locations by assisting with calls at the entrance or exit of ramps and lots.

Need to have: One of the following: Two years or more of full-time office clerical experience.
Completion of two years or more of post-high school education.
18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program or the Healthcare Clerical Pathway Training program.
One year or more of office clerical experience and completion of the Human Services Pathway Training program.

Nice to have: Experience: Using Microsoft Office programs, including Word, Excel, and Outlook.
Providing customer service by answering a variety of questions from customers in person, by email and/or by phone.
Working in a call center.
Ability to: Provide excellent customer service and communicate effectively both verbally and in writing.
Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
Take initiative in solving problems and use sound judgment when approaching problems.
Read, understand, and relay a variety of correspondence, policies, and procedures (some of which is technical in content).
Process repetitive transactions.
Work in a fast-paced environment with good organization and time management.

About the department:
The Hennepin County Facility Services Department provides a full range of facility services for county programs and services. The department: Identifies capital needs, responds to and supports capital projects identified by line departments.
Develops and manages projects to construct new buildings, refurbish existing buildings, and maintain infrastructure.
Operates and maintains buildings.
Protects employees, contacts and property.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.