Website Hennepin County
OPENING DATE: 09/27/21
CLOSING DATE: Continuous
JOB TYPE: Full-time
LOCATION: Downtown Minneapolis, Minnesota
DEPARTMENT: Facility Services
The Security Division of Hennepin County’s Facility Services is seeking a Security Dispatcher to join its growing team of career oriented professionals in the Security Operations Center. In this position you will receive calls and coordinate routine and emergency communications across more than 100 county facilities, multiple public agencies, and our own security officers, using computer aided dispatching, multi-channel radio dispatching, telephone, and other electronic means.
Location and hours:
This position is located at the Hennepin County Government Center, 300 South 6th Street, Minneapolis, MN 55487. Candidates may work various shifts that include day, evening, night, overnight, and/or weekend hours.
About the position type:
This is a full-time, benefit earning position. This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates may be eligible for a $500.00 referral bonus.
Starting September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office, or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.
In this position, you will:
Receive emergency and non-emergency calls for security service and medical assistance.
Operate multi-line telephone system, prioritize calls, and initiate appropriate action based on incident type and importance.
Contact police, fire, and ambulance in emergency situations and coordinate proper response.
Dispatch security officers or other personnel using two-way radio or telephone.
Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life/safety, security alarm, closed circuit television, and building automations.
Generate reports, maintain records, and perform data entry functions.
Need to have:
One of the following: One year or more of public safety dispatching, security dispatching experience, or approved equivalent.
One year or more experience as a first responder (police officer, fire fighter, or emergency medical technician, i.e. paramedic)
Approved related education may be substituted on a year-for-year basis.
Nice to have:Experience communicating using a multi-channel two-way radio system with over 30 simultaneous users, multi-line telephone, cellular phone, intercom, and messaging systems with a high degree of accuracy.
Excellent customer service skills.
Knowledge of: Dispatching policies and procedures relative to security or law enforcement.
Computer systems, multi-line telephones, closed-circuit televisions, computer-aided dispatching, digital video recording systems, and communication software use.
Ability to:Use sound judgment to work and cooperate effectively with others in stressful situations.
Communicate effectively verbally and in writing; solicit pertinent information from potentially distressed callers and relay complex facts accurately and concisely; coordinate multiple assignments and direct others to locations and tasks.
Make immediate, appropriate, independent decisions; work independently with minimal supervision and accurately record information and activity.
About the department:
The Hennepin County Facility Services Department provides a full range of facility services for county programs and services. The department:
Identifies capital needs, responds to and supports capital projects identified by line departments
Develops and manages projects to construct new buildings, refurbish existing buildings, and maintain infrastructure
Operates and maintains buildings
Protects employees, contacts and property
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position is internally classified as a Security Dispatcher.
Click here to view the job classification specification.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to pass a psychological assessment, drug test, and background check.
To apply for this job please visit www.governmentjobs.com.